Shipping policy

Processing Time

Orders are usually processed within 3-5 business days. However, if the order includes special or customized items, there may be delays in processing and shipping.

Shipping Rates and Delivery Estimates

The default shipping method is our chosen standard shipping, which is free of charge for most countries, including Mexico, the United Kingdom, Germany, France, Israel, Spain, Australia, Canada, and others. Delivery times usually range from 15 to 45 days, with a maximum delivery time of 60 days. Please note that delivery delays can occasionally occur.
If your country requires additional shipping fees, the shipping cost will vary depending on the destination country and the weight of the order. For the exact shipping fee, please contact us.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). All tracking numbers provided can be tracked, and you will have detailed logistics information. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We cover all customs duties and value-added taxes (VAT) for many countries. Buyers are not required to pay any additional taxes or fees upon delivery.
This applies to destinations such as Mexico, the United Kingdom, Germany, France, Israel, Spain, Australia, Canada, and others.
Please note that customs regulations may vary slightly by country. If you would like to confirm whether your destination is covered, feel free to contact us before placing your order.

Damages

If you receive an order that is lost or damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you encounter any issues during the claim process, feel free to contact us at info@kiyuetag.com for assistance.

International Shipping Policy

We support shipping to nearly all countries. Most countries, including Mexico, the United Kingdom, Germany, France, Israel, Spain, Australia, Canada, and others, are eligible for free shipping.
If your country requires additional shipping fees, the cost will vary depending on the destination and the weight of the order. Please contact us for the exact shipping fee.
If you are unable to find your country in the checkout options, please contact us and we will assist you in processing your order.